Recognise returning visitors

Skip the survey and personalise the welcome for known visitors.

Proactive message badge

Show a pink badge when a proactive message appears.

Pre-chat survey

Collect contact details before the first message.

Phone field

Ask for an optional phone number.

Marketing consent

Show an opt-in during lead capture.

Shopping quiz

Show a guided product finder.

Require colour code

Prompt paint customers before adding to cart.

Add to cart on product cards

Allow direct cart actions from recommendations.

Human escalation

Let customers request human help.

Proactive message

Invite visitors to chat after a delay.